FAQ

　　1. How do I find accessories for my vehicle?

　　Each section of the website includes filters on the side of the page where you can filter either by accessory or specific vehicle. If your vehicle is not on this list, you can contact our support team directly for more information. We support customization of any vehicle model.  Customization details >>>

　　2. Do you ship to my country?

　　We are indeed able to deliver our products to many countries throughout the world. You will receive more detailed information when entering your address during the checkout process.

　　For legal and/or logistical reasons, we're unable to ship to some countries. If this applies to your address, you will be informed during checkout.

　　3. How much is delivery?

　　Postage and packaging on most of our items is completely free to all mainland US addresses.

　　Outside of the mainland US area, shipping costs vary based on the item(s) you are purchasing and the delivery address.

　　Your shipping cost will be included during the checkout process. You may be required to pay an additional delivery fee for certain large items.

　　4. How do i track my order?

　　Once your item has been shipped you will receive an email with a link to your order details. Under your order details you will see a link to the courier tracking page.

　　5. Do I need to be at home to sign for the goods?

　　For the majority of orders, yes, we will require a signature from the consignee when the order is delivered. Please check the goods over for any transit damage before signing for them.

　　6. What if my item has arrived damaged?

　　Please contact us IMMEDIATELY if your item has arrived in a damaged condition. To expedite the case with our couriers, we will request that you send some photographs to us via email as soon as possible. Most major couriers will only initiate an investigation if the damage is reported within 24 hours of delivery so it is very important you inspect the goods as soon as they are delivered.

　　See the 'Returns & Refunds' section below for more information.

　　7. Which payment methods do you accept?

　　During the checkout process, the methods of payment available to you will be displayed. This is based on your country, the products you are purchasing and the order value. If your desired payment method does not display, then we are unable to accept it online for that order.

　　8. Do your prices include VAT?

　　Yes. Unless otherwise stated, all product, fitting and shipping prices include VAT.

　　9. Can I get a discount?

　　Almost all of our catalogue is already heavily discounted and therefore we are unable to offer additional discounts to our customers. If you are a regular trade customer or bulk buyer, please contact our support team directly for a quotation.

　　10. Do you accept Apple/Google Pay?

　　Yes, on most items and in most countries, we do accept Apple and Google Pay.

　　11.How do I return an item to you?

　　Please contact our support team within 14 working days of receipt of the goods if you are unhappy with your order and we will ask you to send the item to us in the original packaging.

　　To help us expedite your return, please include a note with the item which includes your name, address and order/invoice number.

　　If the goods are not adequately packaged or are returned damaged, you may be liable for the cost of replacement or repair.

　　12. What happens once I have returned the item?

　　Once your return is received at our warehouse, it will be inspected within 3 working days. We will then issue a refund, send a replacement or contact your for more information depending on the circumstances. Note that any refunds may take up to 72 hours to process depending on your payment type.

　　13. What do you do with my data?

　　The data we hold is only used for legitimate business purposes such as dealing with customer queries and processing orders received through our sales channels. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products, and other updates.

　　14. Are you GDPR compliant?

　　Yes, our website and internal technologies/processes have been thoroughly reviewed by our Data Protection Officer and a Data Protection Impact assessment has been carried out. If you have any concerns, please contact our Data Protection Officer by emailing support@volousports.com and we will be more than happy to assist you.